Guest Supply, LLC

  • Regional Vice President of Sales -Central Region

    Job Locations US-IL-Chicago
    Posted Date 9 months ago(5/4/2018 8:51 AM)
    Job ID
    # of Openings
  • Overview

    Who We Are

    Guest Supply is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture personal care amenities and a full range of textiles, and, we distribute nearly everything else you find in the hotel public guest areas in the hotel room. Recently achieving a billion dollars in annual revenue, Guest Supply has grown its’ business by over 200% in the last 7 years. Guest Supply is also a wholly owned subsidiary of Sysco. Sysco is a 50 billion dollar, industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world.


    The Opportunity

    This is a unique opportunity to join a growing and dynamic company whose strategic business initiatives have propelled it to the forefront of the Travel & Leisure industry. As a member of the Guest Supply leadership team, the RVP Field Sales reports to the VP Field Sales and directly impacts business strategy, performance, and the development and performance of all sales management and sales associates in the assigned markets.  The RVP provides leadership, strategic planning, and works jointly with sales management to execute flawlessly, ultimately increasing market share and sales revenue through current and new client acquisitions. 

    The continued and rapid growth of Guest Supply’s business also offers many long term career growth opportunities, across multiple functions, for the right candidates. Those roles may include opportunities globally within sales, specialty/manufacturing sales, luxury sales, marketing, product innovation & design, supply chain, finance, and human resources, in addition to opportunities at Sysco.


    Are You The One?

    If you are a person who has exceptional leadership skills, a commitment to continuous improvement, a demonstrated track record of building team capabilities, and has an entrepreneurial mindset, you can have a career at Guest Supply that challenges your intellect, builds your business acumen, and develops your personal and professional career goals


    Position Overview

    • The RVP Field Sales position is responsible for growing the company’s revenue, profit, and market share in the Travel & Leisure industry for the assigned region
    • The assigned region consists of a team of District Managers who each manage a group of Territory Managers who call directly on hospitality and lodging customer personnel to sell a portfolio of products that enhance the guest experience, such as sheets, pillows, lamps, personal care products, paper & cleaning products, etc.
    • The RVP is responsible for developing the sales strategy and business plan for the market to ensure attainment of company goals. The plan should include, but is not limited to, the following:
      • Identify market opportunities, assess competitive threats, and develop actions to allow goals to be achieved
      • Develop sales initiatives, objectives, forecasts, and goals by fiscal year, quarter, product line, and hotel brand
      • Execute actions to deliver goals and penetrate customers & markets
      • Manage staffing requirements, including recruitment, training, and assigned accounts & locations
      • Scorecard results and refine actions
    • Talent Management – Spearhead the recruitment, motivation, and development of sales and sales management team and instill a culture of accountability, performance based management, teamwork to achieve the goals
    • Lead and facilitate change management in support of organizational goals


    • Directly responsible for the Company’s revenue and profitability for assigned region. Create and manage regional sales team budgets. Ensure all Regional Sales Directors (RSDs), District Sales Managers (DSMs) and Territory Managers (TMs) have a clear understanding of their markets while focusing on competition and how SGS is positioned and measured.
    • Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new properties and ensuring that rolling forecasts are planned from the TM, DSM, and RSD to the RVP.
    • Monitor RSDs, DSMs and TMs sales activity, track account penetration, gross margins, case growth, and AR status. Monitoring should include performance by brand, product class, and CEM penetration.
    • Develop a business plan and sales strategy for the market to ensure attainment of company sales goals, profitability and team accountability. Plan should include the following:
      • Staffing requirements, including recruitment and assigned locations
      • Sales goals by quarter and by fiscal year
      • Sales goals by product line & hotel brand
      • Planned training sessions for the RSDs, DSMs and TMs
      • Set minimum standards for RSDs and DSMs field time and training
      • Weekly one-on-one call with each RSD and DSM to review their performance, discuss open issues, and provide guidance 
      • Establish and track accountability expectations across all levels
      • Identify market opportunities and deploy sales resources accordingly
      • Prospect and customer assignments
    • Provide ongoing, open communication regarding company initiatives, new lines, sales strategies, etc.
    • Work with all operating divisions that support the sales organization to create and ensure a collaborative work environment
    • Hold Regional Sales Directors (RSDs) and District Sales Managers (DSMs) accountable for recruiting Territory Managers (TMs), selecting, training, assigning territories, scheduling field time, coaching, counseling, and disciplining employees in assigned districts.
    • Communicate job expectations to all levels of sales: planning requirements, sales reporting, reviewing job contributions, reviewing compensation goals and developing action to attain goals as well as enforcing policies and procedures
    • Responsible for the performance and development of the RSDs, DSMs and TMs. Conduct one-on-one review with all DSMs to understand training and development needs and to provide insight for the improvement of their staff. Perform formal review at the end of each fiscal year and a condensed version quarterly. 
    • Ensure sales meetings are planned regularly by Region and District.
    • Initiate and coordinate development of action plans and sales deployment to penetrate markets. 
    • Assist in the development and implementation of marketing plans as needed by manufacturer or product 
    • Ensure RSDs, DSMs and TMs having productive working relationships with the proper vendor partners.
    • Provide direction, support and training to the Customer Service Manager (CSM) and Customer Service Representatives. Work with CSM on issues that get escalated as well as put together programs that better support external and internal customers.
    • Talent Management – Spearhead the recruitment, motivation, development of the sales management team and instill a culture of accountability, performance based management, teamwork and other best practices to achieve the goals of the organization. Monitor, evaluate and provide feedback to managers on progress towards goals. Coach and develop management in balancing the delivery of high productivity, quality and customer service. Counsel and direct management on handling employee relations, staffing, disciplinary actions and maintaining a positive work environment. Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea sharing and suggestions for improvement. Participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary. Promote continuous training and development of associates. Lead and facilitate change management in support of organizational goals. Consult with Human Resources Department as appropriate.


    • Bachelor degree with concentration in Sales, Marketing or Business Administration. 
    • Proven track record of success in effectively managing across a diverse and sophisticated customer base – understanding and being able to leverage key customer initiatives and drives.
    • In-depth understanding of the key components of the sales and business marketing functions with a background of achievement in strategic and business planning, sales &  profit growth and financial management.
    • Excellent communication (written and verbal), interpersonal and professional interactive skills, as well as strong presentation, negotiation closing and time management skills. 
    • Excellent leadership skills with the ability to build, grow and inspire individuals and teams and manage effectively up, down and across an organization. Collaborative management style. Work alongside individual team members as a day-to-day partner in moving the business forward, holding teams accountable for forecasts and other sales objectives. Delegates responsibilities effectively. Recognizes and acknowledges the value others bring to the organization. Exhibits a high level of trust and accountability.
    • Well-developed strategic planning, business and financial management skills (i.e., pricing, forecasting, budget planning, etc.).
    • Organizational change-agent who possesses a comprehensive understanding of the most sophisticated and progressive sales approaches currently in use by B2B oriented    companies that distribute via direct channels of distribution. A history of leading positive change efforts that have driven organizational growth.
    • Strong analytical and technology skills in using sales productivity, performance, gross margin and other related data.
    • Fact-based decision making style and the type of senior executive who comes to the table with a pragmatic view of the marketplace and the opportunities within it, but who also recommends solutions at both a strategic and functional level.
    • A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Able to manage large, complex projects. Uses time effectively. 
    • Customer Service – Respond promptly to customer needs. Solicit customer feedback to improve service. Respond promptly to requests for service and assistance as needed. 
    • Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. 
    • Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
    • Aptitude for processing information and incorporating feedback for interactive business conversation.
    • Professional demeanor, vibrant personality and the ability to instill trust with assigned sales team, customers and prospects. Computer literacy that includes maintain a customer database, Internet navigation and use of MS Office (Word, Excel, PowerPoint, Access and Outlook). 
    • Familiarity with PeopleSoft and a plus.


    Guest Supply is an Equal Opportunity/Affirmative Action employer and is committed to hiring a diverse workforce (M/F/Disabled/Veteran)


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