Guest Supply, LLC

  • Production Manager - Plainfield

    Job Locations US-IN-Plainfield
    Posted Date 1 month ago(11/12/2018 11:54 AM)
    Job ID
    # of Openings
  • Overview

    Who We Are:

    Gilchrist & Soames ( is a leading provider of luxury toiletry and textile collections for world-class hotels, exclusive resorts, and distinguished spas, inns, and bed and breakfasts.  Specializing in servicing the luxury market, Gilchrist & Soames’ products can be found in discerning properties throughout the world.  Gilchrist & Soames a division of Guest Supply is based in Plainfield, Indiana.


    Guest Supply, a wholly owned subsidiary of Sysco, is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 88 countries. Rapidly approaching a billion dollars in annual revenue.


    The Opportunity:

    The Production Manager manages all aspects of manufacturing for designated location and works closely with the operations team to develop and implement plans in alignment with Company strategy, goals and objectives.  The Production Manager is responsible for leading all day-to-day manufacturing activity.  This position will lead their team(s) in driving a culture of productivity, quality, safety, continuous improvement, operational efficiency and employee engagement while ensuring customer satisfaction.


    Are You The One?

    If you are a person who has: demonstrated a strong work ethic, demonstrated experience fostering a culture of employee engagement, safety and continuous improvement, the ability to positively adapt to change in a highly dynamic work environment, and experience with an automated filling or high speed/high volume production, you can have a career at Gilchrist & Soames that challenges your intellect and develops your personal and professional career goals.


    Position Details

    • Develop and maintain production plans to ensure orders are completed on time. Manage the headcount requirements and labor utilization needed to achieve production and business goals.  Schedule equipment and team resources needed to support each production plan.
    • Track component yield rates ensuring that actual results meet or exceed business goals.
    • Set performance metrics for the Production department to track and monitor productivity. Ensure metrics support business goals.  Benchmark metrics utilizing both internal and external resources
    • Develop and monitor annual department budgets. Plan and manage resources to achieve budget goals while delivering required output. Track actual expenses vs budget.  Assures that department expenses are in line with budget goals. 
    • Direct, coordinate and monitor the daily activities & performance standards for Production and Production Warehouse to assure compliance of standard Company policies, procedures, quality and safety. Coach and develop Supervisors and team in balancing the delivery of high productivity, quality and customer service. Maintain a positive and safe work environment.  Oversee employee relations and participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary.  
    • Establish performance goals, monitor progress and provide feedback as necessary. Manage employee performance through motivation, delegation, development, mentoring and resolving conflict.  Take corrective action as necessary on a timely basis and in accordance with company policy.  Develop, provide and/or coordinate training as needed.  Consult with Human Resources Department as appropriate. 
    • Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea sharing and suggestions for improvement.
    • Order/procure supplies and services as needed.
    • Identify and implement key areas for improvement in the department.
    • Maintain a presence and availability across all shifts.
    • Provide and maintain a safe work environment by directing safety training, generating and reviewing Standard Operating Procedures (SOP). Coordinate emergency response or crisis management activities. Coordinate efforts with Safety Department to aid in training, conducting associate observations, updating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.



    • Bachelors in a Physical Science or other related field.
    • 7 years personal care and/or consumer product goods manufacturing experience, including 5 years in a related management or supervisory role.
    • Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively coach, present information and respond to questions from management, inter-department staff, customers, suppliers and other third party agencies.  Capable of working with internal staff from other departments in a proactive and constructive manner.
    • Ability to mentor and develop individuals and teams. Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure. Collaborative management style.  Delegates responsibilities effectively.
    • Strong organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Able to manage large, complex projects.  Uses time effectively. 
    • Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed.
    • Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
    • Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
    • Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments.
    • Detail Oriented – Attention to details and accuracy.
    • Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
    • Proficient use of MS Office (Word, Excel, PowerPoint and Outlook) and scheduling software.
    • Detailed knowledge of ERP and WMS systems.
    • High level of understanding financial reports.
    • Ability to understand and work with relational databases.

    Here are just some of the benefits you will enjoy in this role:

    • Health, dental and vision insurance
    • 401(k) with company match
    • Short and long term disability insurance
    • Flexible dependent and health spending accounts
    • Paid time off – vacation, sick and personal days


    EEO/AA Employer     


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